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Reservations, front desk, housekeeping, restaurant POS, banquets and one folio per guest — from enquiry to checkout.
A hotel sells a perishable product: tonight's empty room is worth nothing tomorrow. Everything in hotel software exists to protect occupancy and rate — which is why availability and the guest folio are the two records everything else revolves around.
The operational problem is that a guest spends money in several places — room, restaurant, laundry, banquet hall, minibar — and all of it has to reach one bill by checkout without anyone chasing paper chits.
Room inventory, rate plans, seasonal pricing, deposits and an availability calendar.
Check-in, room assignment, registration records, room moves and fast check-out.
Room, restaurant, laundry and service charges accumulating on a single bill.
Room status board from dirty through inspected to ready, visible to the front desk live.
Restaurant, room service and bar billing that posts straight to the folio, not to a chit.
Occupancy, average room rate, revenue per available room and booking-source mix.
Front desk first, then the outlets that post to the folio.
The single biggest source of lost hotel revenue is a charge that never reaches the folio: a room-service order on a paper chit, a laundry item logged in a register, a bar tab that closes unbilled. When every outlet posts to the folio at the moment of service, checkout becomes a print rather than an investigation.
Occupancy alone is a misleading target — a full hotel at a discounted rate can earn less than a two-thirds-full one at rack. The reports that matter are average room rate, revenue per available room and source-of-booking mix, because together they show whether discounting actually bought incremental business.
Online travel agents bring volume and take commission. A booking engine on your own website does not replace them, but every direct booking keeps the margin and the guest relationship — so we treat the website booking flow as revenue infrastructure rather than a brochure feature.
Straight answers, including the ones that rule us out.
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